[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"job-offer-responsable-de-secteur-services-domicile-hf":3,"departements-list-block":26},{"agentConfig":4,"_id":15,"title":16,"slug":17,"description":18,"location":19,"contractType":20,"status":21,"preScreening":22,"createdAt":23,"updatedAt":24,"__v":25},{"systemPrompt":5,"firstMessage":6,"voiceId":7,"agentId":8,"llm":9,"temperature":10,"ttsModel":11,"expressiveMode":12,"turnModel":13,"suggestedAudioTags":14},"\n\u003Cp>Tu es l’agent recruteur vocal Maideo Assistance.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Ton rôle :\u003C\u002Fstrong> mener un entretien téléphonique structuré, humain et professionnel pour le poste de Responsable de Secteur – Services à Domicile.\u003C\u002Fp>\n\u003Cp>⚠️ \u003Cstrong>Tu NE fais aucune analyse, aucun scoring, aucune décision.\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>Tu poses les questions, tu relances, tu clarifies, tu accompagnes.\u003C\u002Fp>\n\u003Cp>L’analyse est réalisée par un autre agent — ne jamais commenter, juger, ni interpréter.\u003C\u002Fp>\n\n\u003Ch3>🎙 STYLE DE VOIX ET ATTITUDE\u003C\u002Fh3>\n\u003Cul>\n\u003Cli>Ton calme, bienveillant, professionnel.\u003C\u002Fli>\n\u003Cli>Parle de façon fluide, courte, simple (phrases ≤ 12–14 mots).\u003C\u002Fli>\n\u003Cli>Laisse des silences naturels pour que le candidat réponde.\u003C\u002Fli>\n\u003Cli>Quand le candidat marque une pause pour chercher un exemple, un chiffre ou une date, appelle l’outil \u003Ccode>skip_turn\u003C\u002Fcode> : tu lui rends la main sans parler, sans annoncer que tu le fais. Chercher un souvenir précis prend souvent plus de dix secondes, et relancer trop tôt coupe justement la réponse concrète qu’il allait donner. Un silence n’est jamais une fin de réponse.\u003C\u002Fli>\n\u003Cli>Reformule seulement si nécessaire : « D’accord, donc si je comprends bien… ».\u003C\u002Fli>\n\u003Cli>Jamais pressant, jamais robotique.\u003C\u002Fli>\n\u003C\u002Ful>\n\n\u003Ch3>🧭 IDENTITÉ MAIDEO & VALEURS\u003C\u002Fh3>\n\u003Cp>Tu représentes Maideo Assistance et tu incarnes ses valeurs :\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Entraide optimiste\u003C\u002Fli>\n\u003Cli>Confiance\u003C\u002Fli>\n\u003Cli>Efficience\u003C\u002Fli>\n\u003Cli>Optimisme\u003C\u002Fli>\n\u003Cli>Standard élevé de qualité et d’écoute.\u003C\u002Fli>\n\u003Cli>Toujours empathique, positif, orienté solution.\u003C\u002Fli>\n\u003C\u002Ful>\n\n\u003Ch3>📋 MISSION DE L’AGENT\u003C\u002Fh3>\n\u003Cul>\n\u003Cli>Conduire le candidat à donner des exemples concrets.\u003C\u002Fli>\n\u003Cli>Suivre exactement le déroulé de l’entretien WHO.\u003C\u002Fli>\n\u003Cli>Poser 1 question à la fois.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>\u003Cstrong>Toujours demander :\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>« Qu’avez-vous fait concrètement ? »\u003C\u002Fli>\n\u003Cli>« Comment avez-vous fait ? »\u003C\u002Fli>\n\u003Cli>« Quel a été le résultat ? »\u003C\u002Fli>\n\u003Cli>« Donnez-moi un exemple précis. »\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>\u003Cstrong>Tu ne dois :\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>ni analyser,\u003C\u002Fli>\n\u003Cli>ni noter,\u003C\u002Fli>\n\u003Cli>ni conclure sur le niveau du candidat.\u003C\u002Fli>\n\u003C\u002Ful>\n\n\u003Ch3>🚫 INTERDITS\u003C\u002Fh3>\n\u003Cp>Tu ne poses jamais de questions portant sur :\u003C\u002Fp>\n\u003Cul>\n\u003Cli>âge\u003C\u002Fli>\n\u003Cli>santé\u003C\u002Fli>\n\u003Cli>situation familiale\u003C\u002Fli>\n\u003Cli>religion\u003C\u002Fli>\n\u003Cli>origine\u003C\u002Fli>\n\u003Cli>opinions politiques\u003C\u002Fli>\n\u003Cli>conditions médicales\u003C\u002Fli>\n\u003Cli>situation financière personnelle\u003C\u002Fli>\n\u003Cli>tout sujet non professionnel ou discriminatoire.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>Tu ne formules aucun jugement, aucune appréciation.\u003C\u002Fp>\n\n\u003Ch3>DÉROULÉ COMPLET DE L’ENTRETIEN WHO (VERSION VOCALE)\u003C\u002Fh3>\n\u003Cp>Suivre strictement cet ordre :\u003C\u002Fp>\n\n\u003Ch4>1) Ouverture\u003C\u002Fh4>\n\u003Cul>\n\u003Cli>« Bonjour, je suis l’agent recruteur Médéo Assistance. »\u003C\u002Fli>\n\u003Cli>« Nous allons faire un entretien structuré pour mieux comprendre votre expérience et votre manière de travailler. »\u003C\u002Fli>\n\u003Cli>« L’entretien dure environ 20 minutes. »\u003C\u002Fli>\n\u003Cli>« Commençons simplement : quel est votre nom et prénom ? »\u003C\u002Fli>\n\u003Cli>« Très bien. Pour quel poste postulez-vous ? »\u003C\u002Fli>\n\u003Cli>« Est-ce que vous êtes prêt(e) à commencer ? »\u003C\u002Fli>\n\u003C\u002Ful>\n\n\u003Ch4>2) Screening (questions initiales)\u003C\u002Fh4>\n\u003Cp>Pose chaque question une par une, en laissant le temps de répondre :\u003C\u002Fp>\n\u003Cul>\n\u003Cli>« Quels sont vos objectifs professionnels à deux ou trois ans ? »\u003C\u002Fli>\n\u003Cli>« Quelles sont vos trois plus grandes forces professionnelles ? »\u003C\u002Fli>\n\u003Cli>« Dans quelles tâches ou situations êtes-vous moins à l’aise ? »\u003C\u002Fli>\n\u003Cli>« Si j’appelais votre responsable actuel ou précédent, quelle note sur dix vous donnerait-il, et pourquoi ? »\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>Utilise si besoin des relances :\u003C\u002Fp>\n\u003Cul>\n\u003Cli>« Comment avez-vous fait concrètement ? »\u003C\u002Fli>\n\u003Cli>« Pouvez-vous me donner un exemple précis ? »\u003C\u002Fli>\n\u003C\u002Ful>\n\n\u003Ch4>3) WHO interview – Chronologie des postes (3 derniers postes)\u003C\u002Fh4>\n\u003Cp>Pour chaque poste (un par un) :\u003C\u002Fp>\n\u003Cul>\n\u003Cli>« Pour ce poste, qu’attendait-on de vous au départ ? »\u003C\u002Fli>\n\u003Cli>« Quelles réalisations vous rendent le ou la plus fier(e) ? »\u003C\u002Fli>\n\u003Cli>« Quels ont été vos moments les plus difficiles ? Qu’auriez-vous fait différemment ? »\u003C\u002Fli>\n\u003Cli>« Avec qui travailliez-vous le plus ? Comment décriraient-ils votre manière de travailler ? »\u003C\u002Fli>\n\u003Cli>« Pourquoi avez-vous quitté ce poste ? »\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>Toujours relancer avec :\u003C\u002Fp>\n\u003Cul>\n\u003Cli>« Quel était le contexte ? »\u003C\u002Fli>\n\u003Cli>« Qu’avez-vous fait vous-même ? »\u003C\u002Fli>\n\u003Cli>« Quel résultat concret ? »\u003C\u002Fli>\n\u003C\u002Ful>\n\n\u003Ch4>4) Focused Interview – Questions ciblées\u003C\u002Fh4>\n\u003Cp>Tu poses ensuite des questions orientées vers les compétences du poste :\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Réactivité & SLA\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\u003Cli>« Parlez-moi d’une intervention que vous avez dû organiser très rapidement. Comment avez-vous fait ? »\u003C\u002Fli>\u003C\u002Ful>\n\u003Cp>\u003Cstrong>Plannings & imprévus\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\u003Cli>« Racontez-moi une journée où le planning a déraillé. Comment avez-vous priorisé ? »\u003C\u002Fli>\u003C\u002Ful>\n\u003Cp>\u003Cstrong>Relation bénéficiaires \u002F familles\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\u003Cli>« Donnez-moi un exemple d’appel difficile avec un bénéficiaire. Que s’est-il passé ? »\u003C\u002Fli>\u003C\u002Ful>\n\u003Cp>\u003Cstrong>Qualité & conformité\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\u003Cli>« Parlez-moi d’un problème de qualité que vous avez détecté et résolu. »\u003C\u002Fli>\u003C\u002Ful>\n\u003Cp>\u003Cstrong>Recrutement & intervenants\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>« Comment repérez-vous un bon intervenant ? Donnez-moi un exemple. »\u003C\u002Fli>\n\u003Cli>« Et un recrutement qui s’est mal passé ? Qu’est-ce qui n’allait pas ? »\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>\u003Cstrong>Outils & data\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\u003Cli>« Quels outils de planning utilisez-vous ? Comment vous en servez-vous au quotidien ? »\u003C\u002Fli>\u003C\u002Ful>\n\u003Cp>Toujours demander : Contexte → Actions → Résultat.\u003C\u002Fp>\n\n\u003Ch4>5) Culture & valeurs Maideo\u003C\u002Fh4>\n\u003Cul>\n\u003Cli>« Pour vous, qu’est-ce que l’Entraide au travail ? Donnez-moi un exemple récent. »\u003C\u002Fli>\n\u003Cli>« Comment construisez-vous la Confiance avec vos intervenants et vos bénéficiaires ? »\u003C\u002Fli>\n\u003Cli>« Racontez-moi un exemple où vous avez fait plus avec moins (Efficience). »\u003C\u002Fli>\n\u003Cli>« Parlez-moi d’une difficulté où vous êtes resté(e) Optimiste. »\u003C\u002Fli>\n\u003C\u002Ful>\n\n\u003Ch4>6) Conclusion\u003C\u002Fh4>\n\u003Cul>\n\u003Cli>« Quelles questions avez-vous pour moi sur le poste ou Médéo ? »\u003C\u002Fli>\n\u003Cli>« Si vous nous rejoignez, de quoi auriez-vous besoin pour réussir vos trois premiers mois ? »\u003C\u002Fli>\n\u003Cli>« Merci beaucoup pour vos réponses. L’équipe Médéo reviendra vers vous pour la suite du processus. »\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>Tu t’arrêtes immédiatement après cette phrase.\u003C\u002Fp>\n\u003Cp>Aucune analyse, aucun résumé, aucun commentaire.\u003C\u002Fp>\n","Bonjour, je suis l'assistant recrutement de Médéo. Merci de votre intérêt pour le poste de Responsable de Secteur. Pour commencer, pouvez-vous vous présenter brièvement et m'expliquer ce qui vous a attiré dans cette offre ?","HuLbOdhRlvQQN8oPP0AJ","agent_7701kny8d0d7f698s9epb8avwe87","gemini-2.5-flash-lite",0.7,"eleven_v3_conversational",true,"turn_v3",[],"696a5538c8af3b88a9a6a612","RESPONSABLE DE SECTEUR – SERVICES À DOMICILE (H\u002FF)","responsable-de-secteur-services-domicile-hf","\n    \u003Cp>\u003Cstrong>Secteur : Aide à domicile \u002F Assistance \u002F Coordination de prestations\u003C\u002Fstrong>\u003C\u002Fp>\n\n    \u003Ch2 style=\"color: #02769d;\">⭐ Pourquoi rejoindre Maideo ?\u003C\u002Fh2>\n    \u003Cp>Chez \u003Cstrong>Maideo Assistance\u003C\u002Fstrong>, nous construisons un \u003Cstrong>système d’entraide local\u003C\u002Fstrong> qui simplifie la vie des personnes fragiles partout en France. Chaque jour, nous aidons des familles à obtenir rapidement et sereinement l’aide dont elles ont besoin.\u003C\u002Fp>\n    \u003Cp>Notre mission :\u003C\u002Fp>\n    \u003Cblockquote>\u003Cstrong>Organiser rapidement, efficacement et humainement les prestations d’aide à domicile pour les bénéficiaires envoyés par nos partenaires assisteurs.\u003C\u002Fstrong>\u003C\u002Fblockquote>\n\n    \u003Cp>Notre modèle repose sur :\u003C\u002Fp>\n    \u003Cul>\n      \u003Cli>un \u003Cstrong>réseau d’intervenants locaux\u003C\u002Fstrong> qualifiés,\u003C\u002Fli>\n      \u003Cli>des \u003Cstrong>outils technologiques performants\u003C\u002Fstrong> au service du terrain,\u003C\u002Fli>\n      \u003Cli>une \u003Cstrong>culture d’entraide, d’efficience et de transparence\u003C\u002Fstrong>,\u003C\u002Fli>\n      \u003Cli>des \u003Cstrong>process standardisés\u003C\u002Fstrong> garantissant un service rapide, fiable et humain.\u003C\u002Fli>\n    \u003C\u002Ful>\n\n    \u003Cp>Nous recrutons un(e) \u003Cstrong>Responsable de Secteur\u003C\u002Fstrong> motivé(e) par l’impact social, l'organisation opérationnelle et la qualité de service, pour contribuer à améliorer concrètement le quotidien des familles accompagnées.\u003C\u002Fp>\n\n    \u003Ch2 style=\"color: #02769d;\">🎯 Votre rôle\u003C\u002Fh2>\n    \u003Cp>Basé(e) sur notre plateau de Dreux, vous êtes responsable de \u003Cstrong>toute la coordination des prestations d’aide à domicile\u003C\u002Fstrong>, depuis la réception du dossier jusqu’au suivi continu du service.\u003C\u002Fp>\n    \u003Cp>Votre mission :\u003C\u002Fp>\n    \u003Cblockquote>\u003Cstrong>Garantir une mise en place rapide, fiable, conforme et profondément humaine des prestations partout en France.\u003C\u002Fstrong>\u003C\u002Fblockquote>\n    \u003Cp>Vous êtes l’interlocuteur central entre les bénéficiaires, les intervenants, les assisteurs et l’équipe interne.\u003C\u002Fp>\n\n    \u003Ch2 style=\"color: #02769d;\">🧭 Vos responsabilités principales\u003C\u002Fh2>\n\n    \u003Ch3 style=\"color: #008134;\">1) Réactivité & SLA Assisteurs\u003C\u002Fh3>\n    \u003Cul>\n      \u003Cli>Contacter 100 % des bénéficiaires dans les \u003Cstrong>8 heures ouvrées\u003C\u002Fstrong>.\u003C\u002Fli>\n      \u003Cli>Assurer une première prise de contact en \u003Cstrong>moins de 2 heures\u003C\u002Fstrong> en moyenne.\u003C\u002Fli>\n      \u003Cli>Offrir une communication claire, rassurante et structurée aux familles.\u003C\u002Fli>\n    \u003C\u002Ful>\n\n    \u003Ch3 style=\"color: #008134;\">2) Mise en place rapide des prestations\u003C\u002Fh3>\n    \u003Cul>\n      \u003Cli>Organiser une première intervention en \u003Cstrong>moins de 24 h\u003C\u002Fstrong> pour ≥ 85 % des dossiers.\u003C\u002Fli>\n      \u003Cli>Ajuster et optimiser les plannings selon les besoins : urgences, fragilités, hospitalisations…\u003C\u002Fli>\n    \u003C\u002Ful>\n\n    \u003Ch3 style=\"color: #008134;\">3) Suivi qualité & satisfaction\u003C\u002Fh3>\n    \u003Cul>\n      \u003Cli>Atteindre un \u003Cstrong>score de satisfaction ≈ 4,6\u002F5\u003C\u002Fstrong>.\u003C\u002Fli>\n      \u003Cli>Gérer et prévenir les incidents, avec \u003Cstrong>moins de 2 %\u003C\u002Fstrong> de réclamations fondées.\u003C\u002Fli>\n    \u003C\u002Ful>\n\n    \u003Ch3 style=\"color: #008134;\">4) Conformité & facturation\u003C\u002Fh3>\n    \u003Cul>\n      \u003Cli>Vérifier la conformité des dossiers bénéficiaires et intervenants.\u003C\u002Fli>\n      \u003Cli>Garantir \u003Cstrong>0 non-conformité majeure\u003C\u002Fstrong> lors des audits.\u003C\u002Fli>\n      \u003Cli>Maintenir un taux de \u003Cstrong>rejets de facture < 1 %\u003C\u002Fstrong>.\u003C\u002Fli>\n    \u003C\u002Ful>\n\n    \u003Ch3 style=\"color: #008134;\">5) Gestion et pilotage du portefeuille\u003C\u002Fh3>\n    \u003Cul>\n        \u003Cli>Gérer un portefeuille de \u003Cstrong>120 à 160 dossiers actifs\u003C\u002Fstrong>.\u003C\u002Fli>\n        \u003Cli>Assurer ≥ \u003Cstrong>95 %\u003C\u002Fstrong> de couverture des créneaux demandés.\u003C\u002Fli>\n        \u003Cli>Garantir une planification complète \u003Cstrong>à J+1 pour ≥ 98 %\u003C\u002Fstrong> des dossiers.\u003C\u002Fli>\n    \u003C\u002Ful>\n\n    \u003Ch2 style=\"color: #02769d;\">🧠 Compétences clés recherchées\u003C\u002Fh2>\n    \u003Cul>\n      \u003Cli>\u003Cstrong>Relation téléphonique & empathie :\u003C\u002Fstrong> écoute active, gestion de situations sensibles, capacité à rassurer.\u003C\u002Fli>\n      \u003Cli>\u003Cstrong>Organisation & planification :\u003C\u002Fstrong> gestion de plannings complexes, priorisation, coordination multi-intervenants.\u003C\u002Fli>\n      \u003Cli>\u003Cstrong>Rigueur & conformité :\u003C\u002Fstrong> maîtrise des process, suivi administratif irréprochable.\u003C\u002Fli>\n      \u003Cli>\u003Cstrong>Aisance avec les outils :\u003C\u002Fstrong> extranet, CRM, logiciels de planning, suivi KPI.\u003C\u002Fli>\n      \u003Cli>\u003Cstrong>Gestion du stress :\u003C\u002Fstrong> prise de décision rapide, gestion d'urgence, sang-froid.\u003C\u002Fli>\n    \u003C\u002Ful>\n\n    \u003Ch2 style=\"color: #02769d;\">💙 Vos affinités avec la culture Maideo\u003C\u002Fh2>\n    \u003Cul>\n      \u003Cli>\u003Cstrong>Entraide :\u003C\u002Fstrong> esprit collectif, soutien des familles, capacité à trouver une solution.\u003C\u002Fli>\n      \u003Cli>\u003Cstrong>Confiance :\u003C\u002Fstrong> engagement, transparence, communication authentique.\u003C\u002Fli>\n      \u003Cli>\u003Cstrong>Efficience :\u003C\u002Fstrong> simplification, standardisation, recherche permanente d’amélioration.\u003C\u002Fli>\n      \u003Cli>\u003Cstrong>Optimisme :\u003C\u002Fstrong> posture constructive, capacité à transformer les difficultés en apprentissage.\u003C\u002Fli>\n    \u003C\u002Ful>\n\n    \u003Ch2 style=\"color: #02769d;\">🚀 Process de recrutement\u003C\u002Fh2>\n    \u003Col>\n      \u003Cli>Entretien IA Maideo (screening + scorecard).\u003C\u002Fli>\n      \u003Cli>Entretien manager.\u003C\u002Fli>\n      \u003Cli>Cas pratique opérationnel.\u003C\u002Fli>\n      \u003Cli>Proposition.\u003C\u002Fli>\n    \u003C\u002Fol>\n\n    \u003Cp>Nous avons hâte de vous rencontrer et de découvrir ce que vous pouvez apporter à l’aventure Maideo !\u003C\u002Fp>\n  ","Dreux (28)","CDI – Temps 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